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Privacy Policy

MW Keeping ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our goalkeeping coaching services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website, email, or WhatsApp
• Book coaching sessions or services
• Register for training programs or birthday parties
• Subscribe to our newsletters or updates
• Participate in our coaching sessions

This information may include:

• Name and contact details (email, phone number, address)
• Age and date of birth (for participants)
• Emergency contact information
• Medical information relevant to safe participation in activities
• Payment information (processed securely through third-party providers)
• Photos and videos taken during coaching sessions (with consent)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website addresses

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our goalkeeping coaching services
• Communicate with you about bookings, schedules, and updates
• Ensure the safety and well-being of all participants
• Process payments and manage billing
• Improve our services and website functionality
• Send you information about our programs and services (with consent)
• Comply with legal obligations and safeguarding requirements
• Create promotional materials (photos/videos) with explicit consent

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Website hosting and maintenance
• Communication services (email, messaging)
• Insurance and liability coverage

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Safeguarding concerns or child protection requirements
• Requests from law enforcement or regulatory authorities
• Protection of our rights, property, or safety

Emergency Situations

We may share relevant information with emergency services, medical professionals, or emergency contacts when necessary for participant safety.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Accidental loss, destruction, or damage
• Unlawful processing

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Meet safeguarding and insurance requirements

Typically, we retain participant information for 7 years after the last coaching session, or until participants reach 25 years of age (whichever is longer), in line with safeguarding best practices.

6. Your Rights

Under data protection law, you have the right to:

• Access: Request copies of your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your information (subject to legal requirements)
• Restriction: Request limitation of processing in certain circumstances
• Portability: Request transfer of your information to another service
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for specific processing activities

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

Our services are primarily designed for children and young people. We take extra care to protect children's privacy and:

• Obtain parental consent before collecting children's information
• Only collect information necessary for coaching services and safety
• Follow strict safeguarding protocols
• Ensure DBS-checked staff handle all personal information
• Obtain specific consent before taking or using photos/videos

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality and user experience
• Analyze website traffic and usage patterns
• Remember your preferences

You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party websites (such as WhatsApp or social media platforms). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending direct notification for material changes

11. Contact Us

This Privacy Policy complies with UK GDPR and Data Protection Act 2018 requirements.